RETURNS & REFUNDS POLICY
At Power Hub, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a 14-day return policy. Please read this policy carefully to understand how we handle returns and refunds.
Standard Returns Policy
You can return your product within 14 days of receiving it. After you inform us of your intent to return, you have an additional 14 days to return the product or arrange for its collection.
Conditions for Returning Products
To be eligible for a return, the product must meet the following criteria:
-
Unopened Products: Products that are unopened and in their original packaging qualify for a full refund.
-
Opened Products: Products that have been opened but are unused may still be returned, though a restocking fee may apply.
-
Damaged or Defective Products: If the product is damaged or defective upon receipt, we will issue a full refund or exchange.
How to Return Your Product
-
Visit Your Account and Order on the Website: Log into your account and navigate to your order details to initiate your return.
-
Prepare the Product for Return: Ensure the product is in its original packaging with all accessories, manuals, and components.
-
Return Instructions: Once your return is approved, please return to the following address:
Returns Address:
Sitex Industrial, Maplebank Poultry Farm, West Kingsdown, Kent, DA4 0JY
Refunds
Once the returned product is received and inspected, we will process your refund. Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
What If My Product Is Defective?
If your product is defective, please contact us immediately at info@power-hub.co.uk. We will arrange for the return and provide a full refund or replacement based on your preference.
Contact Us
For any assistance or queries, please email info@power-hub.co.uk.